Thank you for your purchase! Your CREDIT CARD STATEMENT will read “FACTORYMARKETWEB”.  Please check your email for your receipt.

TRACKING NUMBERS TAKE 3-7 BUSINESS DAYS TO REGISTER FROM WHEN WE EMAIL YOU THE NUMBER.  ONCE YOU RECEIVE YOUR TRACKING NUMBER, YOU ARE GUARANTEED THAT YOUR ORDER WILL BE DELIVERED TO YOU WITHIN THE TIME FRAME BELOW.

IF YOU BELIEVE YOUR ORDER MAY BE INCORRECT:  Please contact support@frenchyandphia.com  M-F 9am-6pm PST and we will immediately correct your order.

Your Satisfaction is GUARANTEED! ORDER STATUS INFO: You will be emailed your USPS Tracking information as soon as your order is shipped. Please note:  although most orders are shipped out within 1 business day, it can on rare occasions take up to 3 business days for your order to leave our warehouse. You will receive an email from us with your tracking information the moment we ship your order. We truly appreciate your patience.

Also, please check your Spam Folder for your Order Tracking Information Email from us over the next week, as it can often end up there.

Rest assured, you are our PRIORITY and we’ve already begun to work on getting your order processed.

The Following Are Standard Delivery Times Once Your Order Has Been Placed:

Estimated Delivery U.S. Orders: Depending upon your location you may expect your shipment between 5 and 15 days from now.

Estimated Delivery Non-U.S. Orders: Depending upon your location you may expect your shipment between 5 and 20 days from now.

Contact support@frenchyandphia.com/ if you have any questions about your order.

PLEASE NOTE:  IT MAY TAKE UP TO 15 MINUTES TO RECEIVE YOUR ORDER CONFIRMATION / RECEIPT EMAIL FROM US.  PLEASE CHECK YOUR SPAM FOLDER AND ADD US TO YOUR SAFE SENDERS LIST SO YOU CAN RECEIVE ORDER UPDATES FROM US.